Party Terms and Conditions

Monkey Magic Play & Party Centre’s Party Booking

Terms and Conditions

Thank you for choosing to book your child’s party at Monkey Magic and we trust your child and their guests will have a wonderful time. Please take a few minutes to read the following information from booking your party and should you have any questions then please do not hesitate to contact us. Thank you.

Balance & Final numbers

• All Deposits are non-refundable.
• The Balance payment for your party is due no later than 4 days prior to the day of your party, no exceptions. Once your final balance has been paid, we do not refund for cancellations or those guests who do not arrive. Those guests who just arrive on the day and have not informed you, these can be paid for on the day of the party.
• Please telephone us or call into reception to make this payment, we do not accept final payments on the day.
• Please also make us aware of any special dietary requirements at this time either via yourself or by the child’s parent.
• Please ensure you settle any tabs or additional guests on the day, before you leave. We reserve the right to charge your card for any outstanding monies owed.

Prior to the party

• Party organisers are encouraged to be at Monkey Magic no earlier than 10 minutes prior to the start of your party.
• Please remember to bring your Birthday Cake, napkins, candles and any game prizes should you wish to do so.
• Unfortunately, cakes cannot be consumed on the premises. We suggest giving them as they are leaving the party.
• Please obtain permission from the duty manager before using video or camera equipment within the Centre. You will be asked to stop using this equipment if you do not have permission.
• Siblings of guests arriving and staying with the party will be charged at the normal entry fee. No exception will be made, please advise parents with your invites.

During the party

• Only food or drink purchased from inside Monkey Magic may be consumed, anything else will be removed.
• Shoes must be removed and socks worn at all times when on the Play Equipment.
• For safety reasons we do not allow any Sparklers, Piñata’s, Wall Decorations or Bubble Blowers. Exception might be made with prior permission.
• No Alcohol is to be consumed on the premises and No Smoking (including E-cigs) is allowed in the entire building
• Party Organisers are responsible for the supervision of children whilst in the Play Centre & must ensure the Play Rules are followed. These may be found at reception and on all play Equipment.
• We ask that 1 adult for every 5 children remain in the centre.
• Children will be called back to the party room 10-15 minutes before the end of the party to put on their shoes, coats etc. You will be asked to vacate the room 10 minutes after your party has finished.
• Siblings of guests arriving and staying with the party will be charged at the normal entry fee. No exception will be made, please advise parents with your invites.

General Notes

• The Management of Monkey Magic does not accept any liability for any loss (including theft), damage or personal injury, unless due to our negligence or any other breach of duty.
• Please be assured your personal information is stored securely within Monkey Magic and will not be passed to a third party, in accordance with the Data Protection Act.
• Please be aware that there is a £2.50 charge for invitations posted to you (please allow 7 working days to receive).